FAQ
- GENERAL
- ORDERING
- SHIPPING
Get comfortable! Here’s a crash course in Remy and Virgin Remy hair. Firstly, Virgin hair is human hair that has NEVER had any chemicals added or been changed mechanically. Here’s a table that compares the hair types that we carry.
Hair Type | Virgin Hair | Remy | Virgin Remy | Raw Virgin |
---|---|---|---|---|
Hair Source | Can have multiple donors – except in the case of Raw Virgin hair | Multiple donors | Multiple donors | Single donor, no blended lengths or additives |
How has it been changed? | Has never been manipulated or chemically treated | Has been chemically treated and manipulated using (but not limited to) heat or silicones. Remy hair may also be dyed to ensure uniformity of color. | Donor may have treated, relaxed, colored, permed their hair prior to donation. | Has not been chemically treated or manipulated, has no uniform color or pattern |
Is the hair cuticle smooth? | Has a cuticle that is intact | Cuticles have not been stripped | Has a cuticle that is intact, and all hair is running in the same direction from root to tip | Cuticles are intact, no matting. |
How can the hair be styled? | Can be dyed, washed and heat manipulated | Can be dyed, washed and heat manipulated | Can be dyed, washed and heat manipulated | Can be dyed, washed and heat manipulated |
How long will the hair last? | Can last up to 1 year with proper maintenance | Can last up to 1 year with proper maintenance | Can last up to 1 year with proper maintenance | Can last more than a year with proper maintenance |
Which textures does this hair come in? | Comes in familiar textures like body wave, deep wave, loose wave, and more. | Comes in 3 basic textures:Straight Wavy Curly Vendors rename the textures for branding reasons |
While beautiful and offering the most flexibility, lace frontals are considered ‘temporary styles’. We always advise our dolls to expect some shedding and tangling (especially at the nape).
Virgin Remy Hair is also 100% Human Hair and the most popular hair type be-cause of its quality and price. Dolls love that it looks natural because all of the hair flows in the same direction. Remy hair can come from multiple donors and those donors may have colored, relaxed, permed or bleach their hair before donating, therefore, the hair needs to be rearranged prior to being wefted and shipped. Virgin Remy Hair also has smooth, healthy hair with perfect shape and quality.
INTERNATIONAL: If your order is made from outside of The Bahamas, please allow 3 to 5 business days for processing and production time excluding weekends and holidays. Once your order is ready, you will receive an email notification that it is ready to be shipped. Once shipped, please allow 2 – 3 business days to receive your order.
FAMILY ISLAND: Our family island dolls enjoy next day shipping excluding weekends and holidays.
NASSAU: New Providence based orders can be collected in-store within one hour.
We use DHL, FedEx, or UPS on all orders; therefore, shipping rates begin at $10.00 and depend on the weight of the item.
All of our dolls can get it! We ship worldwide.
Of course! Once your order is ready and the courier has provided it, we will confirm your order is on its way with a tracking number.
Our products are shipped directly from our factory warehouse and therefore, this option is based on availability in store.
Rewards/ loyalty program: I need a plug in that gives customers points when they perform the following actions:
Follow us on IG- 75 rewards
Follow and like us on facebook- 75 rewards
Review a product 200 rewards
Celebrate a birthday - 50 rewards
Make their first purchase- 100 rewards
Rewards value
200 rewards value $2.00- for every $100.00 spend
Refer a friend
Give your friends a reward and claim your own when they make a purchase.
They get 15% off
You get 200 rewards