SHIPPING & RETURNS
SHOP BAHAMAS Only.
- Orders placed by 12noon will be delivered same day excluding weekend and holidays. Business days are Monday-Friday, excluding holidays. All orders placed over the weekend or national holidays will begin processing the following business day. If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. Once an order is placed, it cannot be canceled.
- Orders require 5-10 business days for processing. Business days are Monday-Friday, excluding holidays (Bahamas & USA Holidays). All orders placed over the weekend or national holidays will begin processing the following business day. If you have any questions regarding our processing/shipping, please feel free to contact us before placing your order. Once an order is placed, it cannot be canceled.
- Constructed when ordered wigs will typically take approximately 18-28 business days (excluding weekends & holidays for processing. . Please feel free to contact us before placing your order. Once an order is placed, it cannot be canceled.
- We cannot expedite orders, please refer to our shipping page for approximate shipping & arrival times.
During Sales & Promotions, Shipping Times Will Be Extended. Refunds Will Not Be Permitted. Once Your Order Is Complete, All Sales Are Final.
- During Holidays and Promotions Shipping Times Delays May Occur. Thank You in Advance for Your Patience.
- At Times, Order Confirmation Emails May Be Delayed Due to High Order Volume. Please Contact Us If You Have Not Received Your Order Confirmation Email After 24 Hours of Your Purchase.
- We Accept All major credit cards/PayPal/ Bank/ Wire transfer
- Using A Credit Card That Does Not Belong to You or Claiming an Order Was Falsely Placed on Your Behalf Will Result in An Investigation and Possible Prosecution. Please Note Your IP Address Is Logged and Verified Through Our Internet Security When Accessing Our Website.
DELIVERY & ARRIVAL TIMES:
SHOP Bahamas ONLY
- Pick up inshore within 1 hour
- Next day Free delivery
SHOP International ONLY
- Ground: 4-6 Business Days After Processing
- Standard Ground: 3-5 Business Days After Processing
- No expedited available
Customs and Duty Taxes
- All international orders are shipped via UPS or DHL depending on your location. Items shipped outside of the United States may be subject to import duties, taxes, and charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Amani Hair & Beauty.
- Amani Hair & Beauty is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from UPS/DHL to the local carrier in your country or air and group transportation strikes or delays once the package has exited the United States.
- Please check with your country's customs office to determine what these additional costs will be before placing your order.
INTERNATIONAL SHIPPING TERMS
- All international orders (outside of The United States) may be subject to freight forwarding fees; customs duty, value added tax or other fees upon arrival in the destination country.
- Please note: these fees are paid to your freight forwarder, local carrier or government agency and are not collected by Amani Hair & Beauty.
- We ship all international orders DDU (duties delivered unpaid) meaning we do not collect any local taxes/fees in the price charged on the website.
- Please consider import duties and taxes if you are shopping internationally.
- Some items and their prices are available exclusively online and can not be purchased/ picked up in store.
- It is the responsibility of the purchaser to make sure that the correct shipping address is entered at checkout.
- In the event of an error, please email us immediately at firstname.lastname@example.org with your full name, order number and the proper shipping address. We will do our best to correct the mistake as soon as possible.
- Please keep in mind that we may not be able to correct shipping address errors prior to product shipping (our policy is a 24-hour response time to emails). In the event that we are not able to rectify the error prior to shipping, it will be your responsibility to return the wrong (unopened) package to us and you will need to cover the cost of shipping for the new package to be resent.
- To avoid these unnecessary shipping costs and delays, please do take extra care to ensure the address you enter is correct prior to checking out.
- If tracking information confirms that the item has been delivered to the shipping address for your order but you have not received your products, please contact the carrier directly in order to investigate this issue.
- We cannot be held accountable for packages where tracking information states the package has been delivered to your shipping address.
RETURN & EXCHANGE POLICY
All online sales are final.
Exchanges are allowed within seven days of product receipt. The product must be returned in the original condition and in its original package with no alterations to be eligible for exchange. Alterations include, but are not limited to;
- Chemical processing
- Tag removal
- Unraveling bundle
- Combing or brushing the hair from its original state
- Appling water, products, or chemical treatments.
Please email us immediately if there is a problem with your order. Include your name, order number, and photos with your email for return instructions. After seven days, all exchanges are void.
If an exchange is permitted, shipping costs of the existing order, exchange, and any upcharges are the buyer's responsibility. There is a 15% restocking fee associated with the exchange.
Amani Hair & Beauty LLC. reserves the right to refuse any packages/returns at any time.